OnPoint Monitoring Privacy Policy
Last updated: October 24, 2026
About this policy
OnPoint Refrigeration operates OnPoint Monitoring, including the equipment dashboard, iPhone app, and Apple Watch companion. This policy describes information handled when customers and technicians use these services.
Information we collect
We process account information such as email addresses, account identifiers, roles, and site assignments; site and equipment information such as names, locations entered by users, models, and serial numbers; sensor readings, timestamps, device identifiers, operating states, alerts, and service history; and content users upload or enter, including equipment photographs, manuals, notes, and repair findings. Support requests can include your name, email address, telephone number, and message. Hosting and security services may process IP addresses, request details, and technical logs. Notification subscriptions and preferences are stored when you enable supported notifications.
How we use information
We use this information to authenticate users, enforce equipment access permissions, display readings and trends, deliver configured notifications, support maintenance and troubleshooting, respond to support requests, and operate and protect the service. Equipment data is associated with the relevant site and may be associated with an account. Site information entered into the service is distinct from tracking your phone's physical location.
Who can access information
Customers, assigned technicians, and OnPoint administrators can access information according to their permissions. We use service providers to host the app, authenticate accounts, store data and files, process requested AI features, and deliver communications. These include Vercel, Supabase, and, for requested AI features, OpenAI through Vercel's AI Gateway. We may disclose information when required by law or necessary to protect the service, our users, or others.
AI analysis and equipment photographs
When an authorized user requests AI analysis, relevant readings, equipment details, historical summaries, manual excerpts, and technician findings may be sent to our AI service providers. Requested nameplate analysis sends the selected photograph for transcription. Verified repair cases from other similar equipment accessible to the requesting user may be included as references. Using cases as references is not the same as training a custom model. Avoid placing personal or confidential information unrelated to servicing the equipment in photographs, manuals, or notes.
Apple Watch and local storage
The Watch companion receives a snapshot from the paired iPhone, including equipment readings, visible alerts, and timestamps. Snapshots may remain on the device until refreshed or cleared. Authentication cookies and local device storage support sign-in and app preferences, including navigation state. The Watch companion does not independently monitor equipment in the background.
Advertising and tracking
We do not sell personal information or use app data for cross-company targeted advertising. The monitoring app is not designed to track you across other companies' apps or websites.
Retention and deletion
We retain account information, equipment history, uploaded content, and service records for as long as needed to provide monitoring and maintenance services, protect the service, resolve disputes, and meet applicable recordkeeping requirements. Retention depends on the information and service relationship; there is no single automatic deletion period for all records. You can request account deletion or deletion of personal information by contacting us below. We may need to verify your identity and authority. Shared equipment or business service records may need to remain for the site owner or legal obligations; where appropriate, we can remove personal identifiers instead. Backup copies may remain until overwritten through normal backup processes.
Your choices and security
Contact us to request access to, correction of, or deletion of your personal information, or to ask about your privacy rights. You can change available notification preferences and revoke notification permission on your device. We use authentication, access restrictions, and encrypted connections to help protect data, but no system can guarantee absolute security.
Children and international processing
The service is intended for equipment owners and authorized service personnel, not children under 13. If you believe a child has provided personal information, contact us to request removal. Our service providers may process information in the United States or other countries where they operate.
Changes and contact
We may update this policy as the service changes. The date on this page identifies the latest revision. For privacy questions or requests, contact OnPoint Refrigeration at service@onpointrefrigeration.com and use the subject 'Monitoring privacy request'.